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Privacy Policy

Privacy Policy

Brief Summary

The website www.diamondludo.com is owned and operated by MYSTICMAZE PRIVATE LIMITED, henceforth referred to as “MYSTICMAZE,” “we,” or “us.” The policies outlined below are applicable solely to this website and the information collected here. It is important to note that this Privacy Policy does not extend to any information provided to other websites, whether affiliated with us or not. By accessing and using our website, you acknowledge and accept this Privacy Policy, and confirm that you are at least 18 years of age and authorised to play DiamondLudo in accordance with the legal mandates of India. If you do not agree with the terms of this Privacy Policy, we respectfully request that you refrain from using our website.

Inclusive Statement

At DiamondLudo, safeguarding the privacy of our users is a top priority. We strive to provide a secure and enjoyable online experience for all. Please take a moment to review our ‘About Us’ section to learn more about our company. While some of our services are free, registration may be required to participate in certain games. The information we collect about our users is only obtained through information provided by the users themselves.

Prior to submitting any personal information to the Portal, we urge you to carefully review this Privacy Policy for a detailed understanding of how your information will be handled. By using the Portal, you implicitly consent to the collection, use, disclosure, and transfer of your personal information solely for the purposes outlined in this Privacy Policy. If any portion of this policy is unacceptable to you, please refrain from using the Portal.

Your use of any part of the Portal constitutes your implicit acceptance of this Privacy Policy, and your consent for us to collect, use, and disclose your personal information in accordance with the terms outlined herein. While you are not obligated to provide us with your personal information and may withdraw your consent for us to collect your personal information, please be advised that doing so may limit your ability to fully utilize the many facilities and services offered by DiamondLudo.

Collection Of Information

At our website, we gather information that is voluntarily provided by our users to help us respond to their requests. Our commitment to protecting the privacy of all users is unwavering, as outlined below. We do not disclose or share your personal information with third parties for any reason, nor do we sell, rent, barter or give away any such information.

Use Of Personal Data

To access the various services and facilities provided on the Portal, Users are required to complete the registration process and provide certain personal information such as location, username, password, email address, and phone number. Furthermore, to ensure the security of the Services and verify the User’s identity, additional information such as Permanent Account Number and Aadhar Card Number may be requested during the registration process.

DiamondLudo assures its users that any information collected from them will only be used for the secure transfer of funds from their banks to the in-game wallet and vice versa. We do not contact any given number directly for personal use nor will we use the information provided for any commercial purposes or forward it to any third party for their usage. Our commitment to protecting the privacy of our users is of utmost importance to us.

We only collect information that is specifically relevant to the services requested by the user and is necessary for the provision of those services, including the App and its features. The information provided by the user enables us to enhance the App and provide a secure, enjoyable, and user-friendly gaming experience. The App may share such information with its affiliates and third parties under specific circumstances to comply with legal regulations and guidelines that facilitate a secure network and prevent fraud or other potential harm.

Third parties, subsidiaries, affiliates, and business partners may be engaged by us to perform various functions on our behalf such as transactions, marketing, advertising, remarketing, etc. These entities may be provided with access to limited or full personal information of Users, which is necessary to perform their functions. As per our contractual obligations with them, they are legally obligated to maintain the confidentiality and security of any personal information collected from this Website. They are prohibited from using, selling, distributing, or modifying this data in any manner other than to provide the requested services to the Website.

We understand that there may be circumstances in which we are obligated by law to disclose our User’s personal information or to assist in law enforcement. In such cases, we may disclose the information:

  • To comply with legal process served on us or the Website;
  • To protect and defend our rights or property, the Website, or our Users;
  • To act urgently under circumstances to protect our safety and that of our affiliates, agents and the users of the Website or the public in general.

We assure you that any such disclosure will be made only in compliance with the applicable laws and regulations, and we will take all reasonable steps to safeguard the privacy and security of the disclosed information.

Cookie Policy

Small data files known as cookies are transferred from our site or service provider to your computer’s hard drive through your web browser, only with your permission, to enable our systems to recognize your browser and capture and store certain information. Cookies help us understand your preferences and save them for future visits, as well as collect aggregate data on site traffic and interaction, which allows us to provide you with a better site experience in the future.

However, please note that certain information you provide on the Website may be publicly accessible, such as message boards, comments, or feedback sections. This Privacy Policy does not apply to any information you choose to make public by posting it on any such parts of the Website. Please exercise caution when disclosing information on publicly accessible portions of the Website.

In order to enhance the usability and effectiveness of the Portal, we employ “cookies” or similar electronic tools that gather information to assign a unique random number to each visitor, acting as a User Identification (User ID), to understand the User’s interests on the identified computer. Unless the User willingly identifies themselves (such as through registration), we are unable to identify the User, even if we assign a cookie to the User’s computer. Cookies only contain information provided by the User and are incapable of reading data from the User’s hard drive. However, DiamondLudo’s advertisers may use their own cookies, which we have no control over, only if the User clicks on their ad banners.

DiamondLudo’s web servers automatically collect limited information about the User’s computer’s connection to the Internet when the User visits the Portal, including the User’s IP address. The User’s IP address is a number that allows computers on the Internet to know where to send data to the User, such as the web pages viewed by the User. However, the User’s IP address does not personally identify the User. DiamondLudo uses this information to provide its web pages to Users as requested, to customize the Portal to the interests of its users, to measure traffic within the Portal, and to inform advertisers of the geographic locations of DiamondLudo’s visitors.

The information we request from our users is specific and relevant to the services they wish to access, and will be used solely to provide those requested services, including the App and its features. The details provided by our users enable us to enhance the App and create an enjoyable, secure, and user-friendly gaming experience. Our actions are aligned with legal regulations and guidelines that promote a secure network, with the aim of preventing fraud and other potential harm.

Release of information

DiamondLudo may distribute or transmit the data you provided and information related to your use of the Amusement Facility and participation in the Games to third-party service providers such as Appsflyer or other affiliates contracted by DiamondLudo. These third-party providers may be involved in data analytics or other similar activities such as processing data, improving the services, and supporting DiamondLudo in providing you with better service.

We will notify you before using your personal information (which can identify you and is not publicly available) for any other purposes. You will also have the right to withhold or withdraw your consent for any use of your personal information other than the ones mentioned above.

When you use the Portal, you are explicitly giving your consent for DiamondLudo to collect, use, and store your information. DiamondLudo may share, disclose, or transfer the collected information to its affiliates solely for the purpose of providing services to users. Additionally, DiamondLudo may disclose personal information as required by law, in response to authorized legal processes or governmental requests, or to protect its own rights and interests.


This statement is indicating that DiamondLudo may include links to other websites that are not under their control, and that these linked websites will have their own privacy policies that may be different from DiamondLudo’s policy. When a user clicks on a link and navigates away from DiamondLudo’s servers, any information they provide will be governed by the privacy policy of the linked website. DiamondLudo is not responsible for the privacy practices or content of these linked websites. If a user cannot find the privacy policy of a linked website, they should contact the site directly for more information.

Data Security

All information collected on DiamondLudo is stored securely in a database controlled by the company.
The database is protected by a firewall and access to it is restricted on a need-to-know basis.
However, the company acknowledges that no security system is completely impenetrable and cannot guarantee the security of its database.
The company also cannot guarantee that information transmitted to them over the Internet will not be intercepted.
Any information posted in the discussion areas of the site will be publicly available to anyone with Internet access.
Users of the site understand and agree that their information may be used or transferred to countries other than India.

DiamondLudo recognizes that the internet is a constantly evolving platform, and as such, we may periodically review and update our privacy policy without notice. However, any information we gather will continue to be used in a manner consistent with the policy under which it was collected, regardless of any changes made to the policy. Any modifications to our privacy policy will be published on this page, ensuring that you are always informed about the data we collect, how we use it, how we store it, and under what circumstances we may disclose it.


DiamondLudo may share aggregated statistics on traffic to various pages on its website with online advertisers to help them understand its audience and confirm the value of advertising on the Portal. Additionally, when users register with DiamondLudo, they may be contacted from time to time about updating their content and providing new features that may benefit them.

Please be aware that there are deceptive emails, websites, blogs, and other online materials that falsely claim to be associated with DiamondLudo. These materials often include our logo, photos, links, content, or other information, and they may request login credentials, personal information, or payments. Please do not respond to these materials or use any associated websites, blogs, or other online resources, as they are in no way associated with DiamondLudo.

Finally, DiamondLudo may use the information provided by users, including email addresses and phone numbers, to contact them about the Amusement Facilities or other services they have used, as well as to inform them about new Amusement Facilities and services offered by DiamondLudo.

Conditions Of Use

DiamondLudo cannot guarantee that this portal, its services, or emails sent by us or on our behalf will be virus-free. If a virus attack occurs, DiamondLudo will not be responsible for any damages, including but not limited to compensatory, direct, indirect, incidental, punitive, special, and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property, and claims of third parties. DiamondLudo’s liability for any damages will not exceed INR 100/-.

Children under 18 years old are not allowed to use the services of this website as per the law. Any issue arising from such use will be deemed null and void.

Retention Of Data

We will keep your personal information for as long as it is necessary for the purposes described in this Privacy Policy, unless otherwise required by applicable laws and regulations. If you want us to delete your personal information, you can email us at diamondludomkt@gmail.com and request that we erase your data. However, we may retain your personal information for legitimate business purposes or as required by law, regulations, or contractual obligations. We may also keep your personal information if it is necessary to establish, exercise, or defend against legal claims.

Applicable Law & Jurisdiction

When you access and use the DiamondLudo Portal, you agree that the Privacy Policy is governed by the laws of India, and the respective jurisdictions, without consideration of conflicts of laws and principles. Any dispute that arises in relation to this Privacy Policy will be subject to and governed by the dispute resolution process set forth in the Terms and Conditions.

Updating Information

If any changes, updates or modifications occur to your personal information, it is your responsibility to promptly notify DiamondLudo. You can do so by logging into your profile page on the Portal and updating your information and user preferences.

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