Welcome to Diamonludo.com, a real money ludo game offered by MYSTICMAZE PRIVATE LIMITED. By accessing and using Diamonludo.com, you agree to be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, please do not use Diamonludo.com.

Eligibility

You must be at least 18 years old and a resident of India to use Diamonludo.com. By using the website, you affirm that you are legally permitted to participate in real money games in India and that you will abide by all applicable laws and regulations.

Account Registration

To use Diamonludo.com, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account. Diamonludo.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel games at its sole discretion.

Fair Play

Diamonludo.com is committed to providing a fair and secure gaming environment. You agree not to engage in any activity that could be considered cheating, such as using bots, scripts, or other software to gain an unfair advantage. Diamonludo.com reserves the right to suspend or terminate accounts and withhold winnings if it suspects any fraudulent activity.

Winnings Withdrawal

 If you win any money while playing games on DiamondLudo, you may withdraw your winnings subject to the terms and conditions provided on the app. DiamondLudo reserves the right to withhold or cancel winnings if any fraudulent activity or violation of these terms and conditions is detected.

• KYC Conditions 

To ensure the security of all transactions and prevent fraud, we require all users to complete the KYC verification process before making any withdrawals from their account to their bank or wallet account. The KYC verification process involves providing certain details, such as a photograph of a valid government-issued ID (such as an Aadhaar Card or PAN Card) and other user details.

As part of the KYC process, we have provided guidelines for the proof of ID which includes the following criteria:

• The address and signature must be present on the document.
• Residents of Assam, Odisha, Tamil Nadu, Nagaland, Sikkim, Andhra Pradesh, and Telangana are not permitted to use this app
• The full name on the document must match the user’s name.
• The document should not expire within the next 3 months.
• The owner of the document must be over 18 years of age.

Customer Support and Complaints

If you have any questions, concerns, or complaints about DiamondLudo, please contact our customer support team. We will do our best to resolve any issues as quickly as possible.

User Conduct

You agree to use Diamonludo.com for lawful purposes only and to comply with all applicable laws and regulations. You agree not to engage in any activity that is harmful, offensive, or defamatory to Diamonludo.com or other users.

Intellectual Property

All content on Diamonludo.com, including but not limited to text, graphics, logos, images, and software, is the property of Diamon Ludo Gaming Private Limited or its licensors and is protected by Indian and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from any content on Diamonludo.com without the express written permission of Diamon Ludo Gaming Private Limited.

Indian Law 

DiamondLudo is a skill-based game that adheres to the laws of India regarding such games. By using the app, you confirm that you are aware of and agree to follow all applicable laws and regulations.

Security

DiamondLudo takes your security seriously and uses various measures to protect your personal and financial information. By using the app, you acknowledge and agree that DiamondLudo is not responsible for any unauthorized access to or disclosure of your personal and financial information.

Cancellation Policy 

If you wish to cancel a transaction or a game on DiamondLudo, you may do so by following the cancellation policy provided on the app. DiamondLudo reserves the right to cancel a transaction or a game at any time for any reason.

Ownership

All rights, titles, and interests in and to the DiamondLudo app, including all intellectual property rights, are owned by MysticMaze Private Limited. By using the app, you agree not to reproduce, distribute, or otherwise use any of the app’s content without MysticMaze Private Limited’s express written permission.

Termination 

DiamondLudo reserves the right to terminate your access to the app at any time for any reason, without notice or liability.

Disclaimers

The DiamondLudo app is provided on an “as is” basis without any warranties, representations, or guarantees of any kind, either express or implied. DiamondLudo does not guarantee the accuracy, completeness, or reliability of any information or content on the app.

Limitation of Liability 

In no event shall DiamondLudo be liable to you or any third party for any damages arising out of or in connection with the use of the app or its content, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

Indemnity

By using the app, you agree to indemnify and hold DiamondLudo, its affiliates, and their respective officers, directors, employees, agents, and licensors harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your use of the app or any violation of these terms and conditions.